Refund policy

At Saera, every piece is carefully inspected before dispatch to ensure it reaches you in perfect condition.

Returns

We do not accept returns for change of mind, incorrect selection, sizing issues, or personal preferences.

Exchanges

We only offer an exchange if the product is:

• Received damaged or defective.
• Incorrect item received.

To request an exchange, please contact us within 24 hours of delivery with:

• Your order number.
• An unboxing video recorded from the moment the package is opened.
• Clear photographs of the damaged or incorrect product.

Claims made without an unboxing video may not be eligible for exchange.

Refunds

We do not offer refunds. Eligible claims will receive a replacement or exchange, subject to stock availability.

Conditions

• The product must be unused and in its original packaging.
• Items showing signs of wear, misuse, or damage caused after delivery are not eligible.
• Customized or personalized products cannot be returned or exchanged.

For any assistance, contact us at:
Email: shoppsaera@gmail.com